A music teacher sells a practice pack with a ZIP of backing tracks and a link to a lesson. A buyer plays the lesson every Monday. A three-use limit might sound generous for a ZIP, yet it can cut off a returning student on their fourth visit.
Original AdsX illustration.
Start with the receipt a customer bought
Write down the product variant, each attached asset, whether it is a file or a hosted link, the access promise on the sales page, and the allowance shown in the app. Keep one row per asset even when they belong to the same variant. A ZIP can contain many tracks, but the buyer downloads one archive. A link that opens the lesson on another service adds a second access decision at the destination.
Shopify documents the limit as a number of uses per customer. For a hosted link, selecting the button to open the link counts as a use. The app applies a changed access limit to previous and future sales of the variant. Changing its delivery method has a different effective date and applies to orders paid after the change. Record which setting you intend to change before saving. Shopify Digital Products delivery settings
Run a rehearsal on an internal bundle
Create an isolated variant with a small audio file and a link to content you control. Buy it through your approved test checkout, keep the receipt and record which asset opens on each attempt. Change the test variant’s allowance. Open the old receipt again, then repeat with a fresh test order. Check the file and the link individually. Record the observed counter behavior across assets before promising a separate allowance for each.
For the teacher, an ongoing lesson-access promise is the reason to leave the historical pack alone. If a limited-use offer makes sense for a new cohort, prepare a separate variant, state its terms and verify delivery before listing it. Give support a way to distinguish the two by variant and order date. Shopify cautions that a shareable link can be used by whoever receives it, so handle a single buyer’s access issue through the order where possible.
Budget for support before imposing a limit. In an illustrative month with 12 extra access requests at six minutes each, staff spend 72 minutes, or $36 at $30 per hour. Compare that cost with the specific misuse you expect the limit to reduce. Official app listing
Try the worksheet prompt
Illustrative prompt, not execution-tested.
Given fictional variant, asset type, purchase promise, access limit and order date, draft a test matrix for an old and a new receipt. Include repeated button selections and local file use. Mark counter sharing unknown until observed. Exclude real receipt URLs.
Copy the prompt from the merchant library. For related work, see Replacing a Shopify Download: What Do Previous Buyers Receive?.