ADSX
TRAVEL4 months to category leadership

Away's Journey to AI Travel Recommendation Dominance

How Away luggage became the default AI recommendation for premium direct-to-consumer luggage.

#1
Category Position
DTC luggage recommendations
71%
Query Coverage
premium carry-on queries
94%
Feature Recognition
battery feature mentioned
THE CHALLENGE

Away entered a market dominated by legacy luggage brands. They needed to establish themselves as the modern, premium alternative in AI-driven discovery.

THE APPROACH

Away positioned themselves around the modern traveler narrative, emphasizing design, functionality (built-in battery, 360 wheels), and lifetime warranty. They optimized for travel-related queries.

KEY STRATEGIES

Feature-Forward Content

Highlighted unique features (battery, compression, wheels) prominently in all content.

AI accurately describes Away's differentiators.

Use Case Optimization

Created content for specific travel scenarios (business, weekend, international).

AI recommends appropriate Away products for different needs.

Warranty Emphasis

Made lifetime warranty a central part of value proposition.

AI includes warranty as trust signal in recommendations.
THE RESULTS

Away is now the top-recommended DTC luggage brand, appearing in 71% of premium carry-on luggage queries.

KEY TAKEAWAYS
Unique product features become powerful differentiators in AI recommendations
Use case-specific content helps AI match products to user intent
Strong warranties and guarantees boost AI recommendation confidence
FREQUENTLY ASKED QUESTIONS

How did Away differentiate from Samsonite and Tumi in AI?

By emphasizing DTC value (premium quality at lower price), modern design aesthetic, and innovative features like the built-in battery.

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