Discover the best customer support and helpdesk apps for Shopify. Manage tickets, automate responses, and deliver exceptional customer service at scale.
| APP | PRICING | RATING | BEST FOR |
|---|---|---|---|
| Gorgias | From $10/mo | 4.6/5 | E-commerce-focused helpdesk with revenue tracking |
| Zendesk | From $19/agent/mo | 4.3/5 | Enterprise stores with complex support operations |
| Freshdesk | Free plan / $15+/agent/mo | 4.4/5 | Growing stores wanting enterprise features at lower cost |
| Help Scout | From $20/user/mo | 4.5/5 | Brands wanting personal, human support at scale |
| Reamaze | From $29/mo | 4.5/5 | Stores wanting unified messaging across all channels |
| Richpanel | From $29/mo | 4.6/5 | Stores wanting self-service customer portals |
| Tidio | Free plan / $29+/mo | 4.7/5 | Small stores wanting live chat + helpdesk in one |
| Gladly | Custom pricing | 4.5/5 | Enterprise brands wanting people-centered support |
Purpose-built e-commerce helpdesk with deep Shopify integration, AI automation, and revenue attribution per support interaction.
Industry-leading customer support platform with advanced ticket routing, SLA management, and comprehensive Shopify integration.
Cloud-based helpdesk with ticket management, automation, and self-service tools at a competitive price point for Shopify stores.
Customer-centric helpdesk designed for personal service with shared inboxes, knowledge base, and embedded Shopify data.
Multi-channel customer support platform with live chat, chatbots, FAQ, and deep Shopify integration for efficient support management.
Customer support platform with a self-service portal allowing customers to track orders, initiate returns, and resolve issues without contacting support.
Combined live chat, chatbot, and helpdesk platform with a generous free plan and AI-powered customer service automation.
People-centered customer service platform with a single customer conversation view across all channels and deep personalization.
Gorgias is the most Shopify-focused helpdesk, with native integration for order management, refunds, and cancellations directly within tickets. Richpanel and Reamaze are also built specifically for e-commerce support.
A general rule is one support agent per 500-1,000 daily orders, depending on your product complexity. AI and automation can handle 30-60% of tickets, significantly reducing the number of agents needed.
Yes. Platforms like Gorgias, Reamaze, and Richpanel allow agents to view order details, process refunds, cancel orders, and create return labels without leaving the support interface.
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