ADSX
B2B8 months to category ownership

Gong's Category Creation Strategy Dominates AI Sales Tech Recommendations

How Gong created and owned the 'revenue intelligence' category in AI recommendations.

76%
Category Ownership
revenue intelligence queries
64%
Call Analysis
query recommendations
89%
Category Definition
Gong-aligned understanding
THE CHALLENGE

Creating a new category (revenue intelligence) and becoming synonymous with it.

THE APPROACH

Gong invested heavily in category creation, thought leadership, and clear articulation of the revenue intelligence value proposition.

KEY STRATEGIES

Category Creation

Extensive content defining revenue intelligence as a category.

AI understands category through Gong's lens.

Thought Leadership

Published research, benchmarks, and industry insights.

AI recognizes Gong as category authority.

Problem Definition

Clear articulation of problems revenue intelligence solves.

AI matches user problems to Gong solutions.
THE RESULTS

Gong is recommended for 76% of revenue intelligence queries and 64% of sales call analysis queries.

KEY TAKEAWAYS
Category creation gives first-mover AI visibility advantage
Thought leadership builds authority that transfers to recommendations
Clear problem definition helps AI match users to solutions
FREQUENTLY ASKED QUESTIONS

How did Gong create a new category in AI understanding?

Through consistent messaging defining 'revenue intelligence,' publishing research that used this framing, and ensuring all content reinforced the category.

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